Managed Services

ePress Informaton Services provides two type of services targeted to significantly improve the business efficiency of its customers, offering the experience of many years in mission critical environments.
Both these services entail the definition of S.L.A (Service Level Agreement) in the area in which business continuity appears to be a compulsory requirement, i.e. in the fields of publishing, internet and e-commerce.
These requirements are met through the adoption of our  Server Farm, cutting-edge technologies, and a unique partnership approach with our clients.

Outsourcing

This service solves the needs of those customers who prefer not to directly manage their own IT infrastructure and/or software projects.
To answer these needs, ePress Informaton Services can make available not only technicians, system administrators, developers, project managers, and operatiors, but also the servers required as well.
The customer can control the usual activities by connecting to our Server Farm through a dedicated connection, dispensing the task of data security, troubleshooting, upgrading, periodic backups, and personnel management.
Our solution allows the customer to both increase the efficiency of it business and allow a considerable saving in costs: a saving in man-hour salary and a saving in terms of personnel training and development, which assure an outstanding continuity of service (SLA).
 

Main benefits:

Planned level of service and costs (S.L.A).

Availability of personnel with highly specialized skills.

Tecnical upgrades.

Focusing on core business witholding data ownership.

Expences reduction (through the rationalization of investements in infrastructure and IT personnel).

Improvement of IT systems security.

Cosourcing

Our Co-Sourcing service is aimed to those customers who, unable to trasfer their IT infrastructure onto our Server Farm, do not wish to forgo the high level of liability that distinguish out Outsourcing sevices.
Resting on a close collaboration it is possible to develop bespoken services based on the S.L.A required by the business, reling on the IT infrastructure in possession of the customer.